Q. How far will Western Peaks travel to service my equipment?
A. Western Peaks will travel up to 500 miles to service an account of at least $1,200 in billing. If your quote is less, don't worry... chances are we can coordinate your needs with those of other customers in your area to work you into our schedule. We will serve customers anywhere within 1,500 miles of La Veta, Colorado. If your facility is located farther away, please email or call to discuss.
Q. What if I have an item that cannot be brought into tolerance and I do not want it fixed?
A. Western Peaks will not charge for any item that does not receive a NIST certificate of calibration, regardless of how much time spent in the alignment process or repair attempt.
Q. How long will it take to receive my documentation?
A. Western Peaks will provide electronically a summary Excel spreadsheet listing all equipment serviced, a calibration certificate for each item calibrated, and an invoice, typically within a few days of service. We can accommodate a quicker turnaround if one is needed.
Q. Who calibrates WPC's equipment?
A. Our primary standards are either factory calibrated or calibrated by a standards-level facility of our choice. We deal only with known and trusted calibration facilities. With the traceability provided by these facilities, we pass that traceability on throughout our asset inventory with the same level of confidence with which we certify your test equipment.
Q. What if we schedule an on-site calibration date and need to cancel or reschedule?
A. No problem. We are flexible and will work with your schedule changes. We just ask that you give us enough notice so that we can contact our field service technician in time to re-route.
Q. What are WPC's billing terms?
A. Our billing terms are net 30 days. Accounts over 30 days are assessed a 15 percent account administration fee. Accounts over 90 days are subject to collections. We require a purchase order at the time of service, or shortly thereafter. We accept all major credit cards.